Return and refund

At Sonvix , we are committed to ensuring your satisfaction with every purchase. This Return and Refund Policy outlines the conditions under which products can be returned, replaced, or refunded. By shopping with us, you agree to the terms outlined below.

1. Returns Policy

1.1 Eligibility for Returns

We accept returns under the following conditions:

• The product must be unused, undamaged, and in its original condition.
• All original packaging, accessories, and documentation (e.g., receipts or invoices) must be included.
• The return request must be initiated within 7 days of receiving the item.

1.2 Non-Returnable Items

The following items are not eligible for return:

• Products damaged due to misuse, negligence, or improper handling.
• Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
• Perishable goods, personalized items, or intimate/hygiene-related products.

2. Damaged or Defective Products

2.1 Reporting Issues

If you receive a damaged or defective product, please contact us within 7 days of delivery. Provide the following information:

• Your order number.
• Photos or videos clearly showing the damage or defect.

2.2 Resolution Options

For damaged or defective products, you may choose one of the following:

• A replacement of the product.
• A full refund to your original payment method.

3. Refund Policy

3.1 Refund Eligibility

Refunds are issued under the following conditions:

• The returned product meets all the criteria listed in our Returns Policy.
• Refund requests are made within 7 days of the purchase date.

3.2 Refund Process

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7 to 14 business days and issued to your original payment method.

3.3 Partial Refunds

In some cases, partial refunds may be issued:

• If the product is returned with missing components or damaged packaging.
• If the product shows minor signs of use but is otherwise functional.

4. Exchange Policy

We offer exchanges for eligible products, subject to stock availability. If you wish to exchange an item, please follow the same steps outlined in our Returns Policy.

5. Return Shipping

5.1 Return Shipping Costs

• If the return is due to our error (e.g., defective or incorrect product), we will cover the shipping costs.
• For other returns, customers are responsible for return shipping costs.

5.2 Return Shipping Instructions

• Use secure packaging to prevent damage during transit.
• Include a copy of your order confirmation or receipt in the package.
• Ship the item to the return address provided after your return request is approved.

6. Refund Exceptions

We reserve the right to refuse a refund or return if:

• The product is returned after the eligible return window.
• The product is returned without proper documentation or packaging.
• The product shows signs of intentional damage or tampering.

7. Contact Us

For return or refund inquiries, please contact us:

Email: support@sonvix.com

We are dedicated to providing a seamless shopping experience. If you have any questions about this policy or need assistance with a return or refund, don’t hesitate to reach out to our support team.

Thank you for shopping with Sonvix