Shipping Policy

Shipping Info

All prices on our website are shown in Indian Rupees (INR), which is also the currency you’ll be charged in. Since liquid products cannot be shipped by air, we use a ground-based courier service for deliveries within India. Depending on the state or area you live in, shipping within of India can take up to 3–4 working days. Some pin codes might not be eligible for COD service. In such situations, a member of our customer support team will get in touch with you as your order is being processed.

Currently, we do not offer international shipping. You can have your order delivered to any address in India, though.

Please be aware that during discounts or promotions, typical shipping timelines will not be applicable.

Offers And Promotion Codes

You must be logged in and input the promotional code on the shopping bag page prior to checking out to take advantage of a special promotion. When you provide the necessary details, the deal will be instantly applied. Offer codes must be entered precisely as they appear because they are case-sensitive. Offer codes can only be used once per online purchase, and they don’t work with previously discounted items.

Please carefully review the specifications of each promotional code to learn about the restrictions and the time frame for the current deal.

Payment Options

Mode of payment – Payments for the products available on the Site may be made in the following ways:

– UPI, Credit Cards, Debit Cards, Net Banking, Wallets, e-Gift cards, and reward points.
– Online payments are instant payment options and recommended to ensure faster processing of your order.
– Cash On Delivery option is available for limited areas only.

All online payments are handled by authorized Payment Gateways considering transaction security measures mandated by RBI and other regulatory authorities. Cosmopolitos Cosmetics is not responsible for any breach of information, or inappropriate transactions.

Safe Shopping Guarantee

In order to protect the security of online transactions, suppliers employ Secure Sockets Layer (SSL) technology when you place a purchase online. SSL is a recognised industry standard. For safe transactions, it negotiates and uses the crucial components of data integrity, data integrity, and mutual authentication.

Order Confirmation

Your order process will come to a close with the appearance of an order confirmation. Additionally, a confirmation email containing your order number will be sent to you! You will receive a second email to confirm shipment and provide tracking information when your product has shipped.

Order Cancellation - By Customer

Requests to cancel orders will be taken into consideration, but they are not guaranteed. The reason for this is simple: once an order has been delivered, it cannot be cancelled because we strive to ship out orders as promptly as possible. You cannot amend or cancel your order once it has been processed, according to an email order confirmation.

Before the order leaves the website for shipping, customers can cancel it. Call customer service for assistance once your order has been shipped.

If you made purchases through the website’s “you shop, we donate” programme, you will only receive 75% of the amount of your original bill upon cancellation.

Order Cancellation - By Cosmopolitos

Even while we strive to fulfil every order that has been placed successfully, there are occasional circumstances where we may need to cancel orders.

Among the circumstances that could lead to the cancellation of your order are, but are not restricted to:

Product unavailability or temporary out of stock
Limitations on quantities available for purchase
Inaccuracies or errors in product, pricing, or promotion information
Inaccurate or insufficient address
Non-serviceable locations

Before we can complete your order, we occasionally need extra information or additional verification. If there is a problem completing your order, if we need to cancel it, or if we need further information, we will get in touch with you. If you cancel your order after making a payment, you will receive a full refund, which could take up to a week depending on your bank account.

Maximum Purchase Policy

All items and services on our website, including any samples, are exclusively intended for individual use. There may be a maximum purchase amount for some goods, and if the customer’s order exceeds that quantity, they won’t be able to buy those goods again for two weeks. If this is broken, orders will be cancelled. Legal action will be taken if a customer is discovered reselling our products.

Order Tracking

Depending on the option you chose at checkout, you will receive an email or text after your product has arrived with the tracking number. Through the provided link, the website bottom, or your account page, you can follow the order.

Order Issues

Any order-related concerns should be reported to customer care at hello@vanityx.shop.

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