+91 8810327971
hello@vanityx.shop
Rohini Sector 4, North-west Delhi 110085
Frequently Asked Questions
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You can purchase Cosmopolitos product on https://vanityx.shop/. We will soon be expanding our presence online and offline. We will update you as soon as Cosmo reaches out your nearest store. Check this place for more updates.
Once you have shortlisted a product, please click on it & you will find a small write-up with instructions on “how to use the product”. If it is still not helpful please drop us a mail at hello@vanityx.shop or call us at 8810327971.
We use the safest ingredients to manufacture our products. Our current range of products is Formaldehyde, Mineral Oil, Paraffin, Phenoxyethanols and Volatile Cyclomethicones (D4, D5, D6) free. All products are dermatologically tested. To know the entire ingredient list of individual products please click on the respective product on our site.
All our Products are 100% cruelty-free and not tested on animals.
Your faves will reach you in 2-5 business days. A few areas may face delay due to Government-mandated restrictions amid COVID-19. Take Care!
A minimal fee of Rs.49 is applicable on orders below Rs.500.
No, we doesn’t provide shipping out of India yet.
You can log in to your Cosmopolitos account and track your order in ‘My Orders’ section. We will also send you an email with the tracking details once the order is shipped.
Once the order is placed we cannot make any changes in the products.
You can WhatsApp us on 8810327971 or drop an email to hello@vanityx.shop within 12 to 24 hours of placing the order.
You can call us at 8810327971 or drop an email at hello@vanityx.shop within 12 to 24 hours of placing the order.
You can drop in a mail to us at hello@vanityx.shop within 14 days of receiving your order.
Here you can read our return policy https://vanityx.shop/refund-returns/
Please drop us a mail on hello@vanityx.shop with product details and the cause of returning the product. We will be happy to assist you.
Canceled Order: In case of a prepaid order – the amount will be refunded back to the account from which the payment was initiated, within 3-5 working days. Returned Order : (a) In case of a prepaid order – the amount will be refunded back to the account from which the payment was initiated, within 3-5 working days, (b) In case of a cash on delivery order – the amount will be refunded in the form of a cheque or bank transfer for which certain details need to be provided over email (hello@vanityx.shop), the amount will be refunded back to the account from which it was paid within 3-5 working days.
In case of one or more defective products in your order, please register a single complaint by dropping us a mail on hello@vanityx.shop with product details, as the return/replacement will be arranged only once.
Go to cosmopolitos.com,Click on Register link from the top, fill out your first name, last name, email address and password and then click on create Once you register, you’ll need to confirm your email address. We’ll send you an email with a verification to confirm your account. Once your account is verified the account gets activated on the website.
Log into your cosmopolitos.com account you will see view address link on click of it you get a link of add new address. On click of Add new address you will get a form to enter your new address fill out the required details and click on add address to save new address. You can also update and delete your address from edit and delete link.
Yes, We use latest security and encryption techniques to ensure the security of your person information. We do not sell or rent your personal information to third parties for their marketing purposes. We view protection of users’ privacy as a very important community principle. We understand clearly that you and your information are one of our most important assets.
To request a new password, Go to Forgot password under login section on www.sugarcosmetics.com enter your and e-mail address and select Submit. You will then receive an e-mail message with a link to reset your password. Regarding User ID currently we only use e-mail address for registration.
This can be due to internet connectivity or tech issue. Please call us at 8377011798 or drop an email to hello@vanityx.shop and we would surely assist you with your payment status.
You can log into your SUGAR account and will find a bottom left corner, click on that and you will see an option to ‘Spend Points’. Once you hit the tab, you’ll receive a code that you can use on your next purchase. Also, the coupon codes are valid for 1 year from the date of redemption.
For offers, you can check our website/in-app banners or visit the OFFERS page. You can also subscribe to our Newsletter to get updates on the upcoming offers and launches.
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